| Please check your order carefully. If an item is on backorder, you will be contacted by our sales staff. We will ship the item(s) as soon as we receive the back ordered item. Our Guarantee. We at The All-Around Western Superstore want every one of our customers to be completely satisfied, so we always strive to do the right thing. If you are unhappy in any way with your purchase, simply return it within 30 days for credit or exchange. Methods of Refund.
Returns/Exchanges. 1. Complete the return form enclosed with purchase. Attach copy of your sales receipt as proof of purchase. 2. Please send via UPS, Insured US Mail, or other insured service. You may use the mailing label located on the Return Form or send to: The All-Around Western Superstore 8214 Hutchins Drive Cheyenne, WY 82007 3. Please allow a minimum 7-10 business days for us to receive and process your return or exchange. Adjustments to credit cards will be seen within two credit card statements. We will not accept any packages that are shipped COD. Horse tack must be unused, and in resaleable condition. DVDs or videos are not to be returned unless found to be defective. We will not accept returns of altered or custom merchandise, books, or videos. The All-Around will not accept returns of any items that have been worn or have had any adjustments or alterations to tack. Please try on all clothing before washing or dry cleaning. Also, boots should be tried only on carpet, as scuffed soled boots cannot be returned.
4. In most circumstances, our customer is responsible for shipping charges to and from our facility. Shipping and handling fees are non-refundable. Our hassle-free customer service department promises to always treat you with honesty and fairness. If you have any questions on making a return or exchange, please feel free to contact us at 1-866-206-5370. Thank you, Casey & Virginia Steinhart, Owners The All-Around Western Superstore |
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